Myrtle Beach's HVAC, Electrical & Refrigeration Contractor Since 1989

 
 
 
 
 
 
 
  
 
 
  
  
 
 
 REY 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Great company, had a unit installed that gave me problems after a short time, installation was done properly, contacted the manufacturer several times and could not get any help from them at all, this went on for several days, I never had a problem with Cooper Mechanical, the manufacturer in my opinion has terrible customer service and product, without me asking Cooper Mechanical made everything right, their employees are very professional and understanding and are very hard workers, I am very grateful to this company for their help and dedication to their customers. Highly recommend them for your HVAC needs or any other service that they offer
  
 
  
 
 
  
  
 
 
 Megan Beasley 
 
 
 
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Cooper Mechanical Services was fantastic! We called on a Sunday, and the man who helped us was incredibly kind, patient, and genuinely solved our problem. Exceptional service when we needed it most. Highly recommend!
  
 
  
 
 
  
  
 
 
 Mike Rydzy 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I have been using Cooper Mechanical for my Heating and Cooling needs.  I have an older set of units and they always seem to go down after normal business hours.  I have had to call twice this summer for such cases.  I am able to reach their on call service at night and on weekends.  Both times I had a service call executed within 1 1/2 hours.  Both repairs were successful and reasonably price service call visits.  My last call I had the technician Edward.  He was meticulous in the repair and also noticed that my unit needed cleaning.  He stayed the extra 1/2 hour to save me a future call as the unit needed this service.  I highly recommend Cooper and they even fixed my pool heater this summer.  It is a one stop shop!!!

Mike
  
 
  
 
 
  
  
 
 
 Myrtle Beach 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Outstanding!!
We’ve utilized the same local HVAC company for more than a decade and have had intermittent issues. The last time left us without our primary ac in our practice for 5 weeks. When I called to get an update, I was told it may be another 3 weeks.  I called Cooper, having heard many positives from patients coming thru the office noting our problems. Their techs were down that afternoon. While noting that our blower unit was in need of repair, they opted to rebuild it rather than order a whole new unit. They had us up and running within the week. Of note would be one of the service techs, Eddy,  he refused to leave us without air for another day, coming down late in the afternoon to get everything reinstalled and running for us. Working with everyone was easy and efficient. Replacing the entire blower would have been an easier alternative for the techs and is the reason for the delay when we utilized our existing mechanicals contractor. Cannot tell you how pleased we are that Cooper elected to rebuild our existing unit, saving us money and prioritizing the comfort of our patients and staff.
Outstanding workmanship and customer service.
Matt
Pearle Vision
Myrtle Beach, SC
  
 
  
 
 
  
  
 
 
 Paul Steves 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Mike came out from Cooper and was very efficient and professional!   Not cheap….. just capable!
  
 
  
 
 
  
  
 
 
 Steve Phillips 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Eddie McKnight came out to our house this morning on a requested service call. While the A/C unit was running, it was working too hard, and I could tell it wasn't being efficient. Eddie listened to me, did some diagnosis and eventually discovered about 4 pin holes in the refrigerant header that needed repairing. These weren't easy to find nor easy to repair but he did it. I enjoyed speaking with Eddie about his career and how much he respected the company he worked for. From what I understood, Mr. Cooper respects the people on his team as well. Eddie demonstrated an outstanding work ethic and a high level of competency that is unfortunately, sometimes, hard to find. Thank you Eddie, I'll use Cooper Mechanical again when the need arises.

Update - You know, sometimes things just go sideways...... After having the repairs done and the system operating as expected it began to exhibit the same symptoms as before about a week later. Cooper came out again and sure enough, additional leaks were discovered in the evaporator coil. Since we had already been down this road earlier, we both felt the be best and only decision to be made was to shut 'er down so we didn't potentially damage the condenser. Making a long story short, after speaking with Mr. Cooper, he was more than fair on assisting me with a resolution on the work already performed and moving forward. I honestly don't believe I could have asked for anything more. It was very refreshing to speak with Mr. Cooper and know that he cared enough to listen and help. I understand now why Eddie said the things he did about Mr. Cooper and the company. I was truly impressed. Cooper Mechanical is coming out to my home tomorrow to perform the annual PM on the Mini split system they installed about a year ago in our sunroom. I cannot emphasize enough that I continue to respect and trust Eddie McKnight and I would be very comfortable with him doing work on my system anytime. And by the way, Alyssa Edmunds, the administrative assistant at Cooper is a rock star! She always, and I mean 100% of the time, responded to any email or call I made in a very timely manner and when necessary, put it into the hands of those who needed it. Give them a chance to earn your business.